Quicken Loans
NMHL
Personal Service. Better Options. Faster Closings.
Common Quicken Loans Complaints
Based on publicly available reviews and borrower feedback
High Origination Fees
Quicken Loans is known for charging higher origination fees compared to many competitors, significantly increasing the total cost of borrowing. Borrowers often report surprise at the added costs when reviewing their Loan Estimate.
Aggressive Sales Tactics
Borrowers frequently report receiving excessive calls, emails, and texts after expressing initial interest, creating a pressure-filled experience. Some borrowers feel overwhelmed by the persistent follow-up.
Limited Product Range
Quicken Loans focuses primarily on standard conventional and government programs, leaving borrowers with non-traditional income or credit situations without suitable options. Self-employed borrowers and those with credit challenges often find themselves without viable loan solutions.
Call Center Experience
Despite rebranding to Rocket Mortgage, the call center model means borrowers often interact with different representatives who may not be familiar with their specific file details. This can lead to repetitive explanations and frustration during the loan process.
Head-to-Head Comparison
See how NMHL stacks up against Quicken Loans feature by feature
| Feature | Quicken Loans | NMHL |
|---|---|---|
| Origination Fees | Quicken Loans charges higher origination fees, often 0.5%-1% more than NMHL | NMHL maintains competitive origination fees, typically 0.5%-1% lower than Quicken Loans, saving borrowers thousands at closing |
| Loan Programs | Quicken Loans focuses on standard conventional and government programs | NMHL offers specialized programs for self-employed borrowers, including bank statement loans and non-QM products that Quicken Loans does not provide |
| Customer Service | Quicken Loans uses a call center model with multiple representatives | NMHL assigns dedicated loan officers who provide personalized service and consistent communication throughout the loan process |
| Communication Style | Quicken Loans is known for aggressive follow-up and multiple contacts | NMHL respects borrowers' time and communication preferences, following up only when necessary and avoiding excessive contact |
| Credit Flexibility | Quicken Loans has stricter credit score requirements | NMHL offers more flexible credit options, including loans for borrowers with credit scores as low as 580 for FHA programs |
| Digital Application | Quicken Loans offers a modern digital application process through Rocket Mortgage | NMHL provides a similarly streamlined digital application experience with the added benefit of personalized support from dedicated loan officers |
Why Borrowers Switch to NMHL
Save on Fees
NMHL's transparent fee structure and competitive origination costs mean borrowers can save thousands compared to Quicken Loans. Our loan officers will walk you through every line item on your Loan Estimate to ensure complete transparency.
Better Programs for Challenging Situations
Self-employed borrowers, those with non-traditional income, or individuals recovering from financial hardship will find more suitable loan options at NMHL. Our specialized programs can help when Quicken Loans can't.
Personalized Service
Unlike Quicken Loans' call center model, NMHL assigns dedicated loan officers who understand your specific situation and provide consistent, personalized support throughout the loan process.
Respectful Communication
At NMHL, we respect your time and communication preferences. You'll never experience aggressive sales tactics or excessive follow-up. Our loan officers will follow up when it makes sense and let you control the communication pace.
How to Switch to NMHL
Three simple steps to a better mortgage experience
Free Consultation
Schedule a pressure-free consultation with an NMHL loan officer. They'll review your current loan status, compare your options, and help you understand potential savings.
Compare Loan Estimates
Request a side-by-side comparison of your current Loan Estimate from Quicken Loans with an NMHL offer. Our loan officers will explain every detail and highlight potential savings.
Lock Your Rate
Once you're ready, lock your rate with NMHL and secure your new loan terms. Our efficient process ensures a smooth transition from your current loan.
Close with Confidence
NMHL's streamlined closing process means you'll save time and reduce stress. Our loan officers will be with you every step of the way to ensure a successful closing.
Why Homeowners Switch to NMHL
Real reviews from clients who made the switch
Ready to Make the Switch?
Start your application with NMHL in minutes
Our Presence
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Quicken Loans vs NMHL: Understanding the Difference
Quicken Loans, now rebranded as Rocket Mortgage, has been a major player in the mortgage industry with its modern digital application process. However, borrowers often report high origination fees and aggressive sales tactics. National Mortgage Home Loans (NMHL) offers a different approach, focusing on personalized service, transparent pricing, and specialized loan programs for underserved borrowers.
While Quicken Loans excels in providing a streamlined digital experience, NMHL differentiates itself through dedicated loan officers who work closely with borrowers throughout the loan process. This personal touch can make a significant difference, especially for those with complex financial situations.
Compare NMHL's personalized service and specialized loan programs to Quicken Loans' digital-first approach
Key Differences in Loan Programs
Quicken Loans focuses primarily on standard conventional and government-backed loans, which may not be suitable for everyone, particularly self-employed individuals or those with credit challenges. NMHL, on the other hand, offers a broader range of loan products, including:
- Bank statement loans for self-employed borrowers
- Non-QM products for non-traditional income situations
- DSCR loans for investment properties
- Programs for borrowers with lower credit scores
These specialized programs can be a game-changer for borrowers who find themselves limited by traditional lending criteria.
Explore NMHL's specialized loan programs designed for borrowers that Quicken Loans may not serve
Comparing Costs: NMHL vs Quicken Loans
One of the most significant differences between NMHL and Quicken Loans is the cost structure. While interest rates may be similar, NMHL typically offers lower origination fees, which can result in substantial savings at closing. For example, on a $300,000 loan, NMHL's 0.5% lower origination fee translates to $1,500 in savings.
Our loan officers are committed to transparency, walking you through every line item on your Loan Estimate so you understand exactly where you're saving.
Calculate your potential savings with NMHL's lower origination fees compared to Quicken Loans
Making the Switch: What to Expect
Switching from Quicken Loans to NMHL is designed to be a smooth process. Here's what you can expect:
- A free consultation with an NMHL loan officer to review your current loan status
- A side-by-side comparison of your current Loan Estimate versus NMHL's offer
- A streamlined application process with your dedicated loan officer
- Clear communication throughout the loan process
Our goal is to make the transition as seamless as possible while saving you money and providing a better overall lending experience.
Start your switch today with a free consultation and discover the NMHL difference
Frequently Asked Questions
Common questions about switching from Quicken Loans to NMHL
Frequently Asked Questions
Quicken Loans rebranded to Rocket Mortgage, but the core business model remains similar. NMHL offers a fundamentally different lending experience with more personalized service and broader loan product options for underserved borrowers.
NMHL offers competitive rates that are often comparable to Quicken Loans. However, our lower origination fees and more flexible loan programs can result in significant overall savings for borrowers, especially those with non-traditional income or credit challenges.
Yes, NMHL specializes in helping borrowers that traditional lenders like Quicken Loans may not serve. Our Non-QM programs, bank statement loans, and other specialized products can help borrowers with unique financial situations qualify for a mortgage when others can't.
The time to switch varies depending on your specific situation, but typically takes 2-4 weeks. Our loan officers will guide you through the process, help you gather necessary documents, and ensure a smooth transition from your current loan.
Many borrowers save money by switching to NMHL due to our lower origination fees and competitive interest rates. Our loan officers will provide a detailed comparison of your current loan terms versus NMHL's offer, showing exactly where you can save.
All competitor information is based on publicly available data and customer reviews as of the date of publication. Quicken Loans is a registered trademark of its respective owner. NMHL is not affiliated with, endorsed by, or sponsored by Quicken Loans. Rates, terms, and program availability are subject to change without notice and may vary based on creditworthiness, property type, and other factors. This comparison is provided for informational purposes only and does not constitute financial advice. Contact NMHL for current rates and personalized loan options. NMHL NMLS# 2557591. Equal Housing Lender.