Caliber Home Loans
NMHL
Personal Service. Better Options. Faster Closings.
Common Caliber Home Loans Complaints
Based on publicly available reviews and borrower feedback
Acquisition Transition Issues
Since being acquired by NewRez, borrowers have experienced confusion about account management, changing processes, and inconsistent communication during the transition. This has led to frustration and uncertainty about their loan status.
Processing Delays
Extended processing times and delayed closings have been reported, particularly during organizational transitions and high-volume periods. Borrowers have expressed concern about the impact on their moving plans and financial obligations.
Staff Turnover
Organizational changes have led to staff turnover, meaning borrowers may lose their assigned loan officer mid-process. This disrupts communication and can cause delays as new staff get up to speed.
Limited Digital Experience
Compared to newer digital-first lenders, Caliber's online tools and application process can feel outdated and cumbersome. Borrowers have reported difficulties with document upload, status tracking, and overall user experience.
Communication Gaps
Borrowers have reported inconsistent communication from their loan officers and processing teams, leading to uncertainty about their loan status and next steps.
Head-to-Head Comparison
See how NMHL stacks up against Caliber Home Loans feature by feature
| Feature | Caliber Home Loans | NMHL |
|---|---|---|
| Organizational Stability | Caliber Home Loans was acquired by NewRez, leading to potential transition issues | NMHL maintains a stable organizational structure, ensuring consistent service and reliable timelines |
| Loan Officer Consistency | Staff turnover during organizational changes may result in mid-process handoffs | NMHL assigns a dedicated loan officer who remains with you from application to closing |
| Digital Platform | Legacy systems may result in a less modern digital experience | NMHL offers a contemporary digital platform with easy document upload and status tracking |
| Processing Efficiency | Reported delays during high-volume periods or organizational transitions | NMHL achieves consistent 21-day closings through our dedicated processing team |
| Loan Program Options | Offers conventional, FHA, VA, USDA, and Non-QM loans | Matches all major loan programs while adding specialty products like DSCR loans and bank statement programs |
| Specialty Loan Programs | Limited options for self-employed or credit-challenged borrowers | Includes bank statement programs and other Non-QM options for underserved borrowers |
| Customer Support | Communication gaps reported during organizational changes | Provides consistent, dedicated support throughout the entire mortgage process |
Why Borrowers Switch to NMHL
Stability You Can Count On
NMHL provides a stable, consistent lending experience without the uncertainty of corporate acquisitions or organizational restructuring. This means your loan officer and processing team remain consistent throughout.
Modern Mortgage Experience
Our digital platform combined with personal service means a faster, smoother experience from start to finish. Borrowers can track their application status online and upload documents securely.
Expanded Loan Options
While maintaining all major loan programs, NMHL adds specialty products that help underserved borrowers, including self-employed individuals and those with credit challenges.
Personalized Service
Your NMHL loan officer is with you from application through closing, providing consistent guidance and support throughout the mortgage process.
How to Switch to NMHL
Three simple steps to a better mortgage experience
Free Consultation
Connect with an NMHL loan officer who will evaluate your current situation and compare it with available options at NMHL. This initial consultation helps determine if switching improves your financial situation.
Review Your Options
NMHL's loan officer will review your current loan terms against our available programs to identify potential savings or better terms.
Lock Your Rate
Secure your interest rate with NMHL, taking advantage of our modern digital platform for a smooth rate lock process.
Close with Confidence
Experience a streamlined closing process with a dedicated team that stays with you throughout, ensuring a timely and stress-free closing.
Why Homeowners Switch to NMHL
Real reviews from clients who made the switch
Ready to Make the Switch?
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Our Presence
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Understanding Caliber Home Loans and the Transition to NewRez
Caliber Home Loans was acquired by NewRez, creating uncertainty for some borrowers. NMHL provides a stable alternative with consistent service and reliable timelines. Our organizational stability ensures that your loan officer remains with you throughout the entire mortgage process.
During transitions, borrowers often experience staff turnover, changing processes, and communication gaps. NMHL eliminates these concerns through our dedicated team structure and modern systems.
Discover how NMHL's stable environment can improve your mortgage experience
Comparing Caliber Home Loans vs NMHL: Key Differences
- Organizational Stability: NMHL maintains a consistent structure while Caliber underwent acquisition
- Digital Experience: Our modern platform provides easier document management and status tracking
- Loan Officer Consistency: Dedicated loan officers at NMHL remain with you throughout the process
- Processing Efficiency: NMHL achieves faster closing times through our dedicated processing team
See how NMHL's advantages can benefit your mortgage experience
Why Borrowers Are Choosing NMHL Over Caliber Home Loans
NMHL offers a more stable and modern mortgage experience. Our digital platform combined with personal service means faster, smoother processing from start to finish. We maintain all major loan programs while adding specialty products for underserved borrowers.
Our consistent loan officer assignment and dedicated processing team eliminate the communication gaps and staff turnover issues that can occur during lender transitions.
Experience the NMHL difference with our stable, efficient mortgage process
Making the Switch to NMHL: A Smooth Transition
Transitioning from Caliber Home Loans to NMHL is straightforward. Begin with a free consultation to review your current situation and available options. Our loan officers work closely with you to secure the best possible terms and ensure a timely closing.
We'll handle all the details of transferring your mortgage while you benefit from our modern systems and dedicated team.
Start your transition to NMHL today with a personalized consultation
Frequently Asked Questions
Common questions about switching from Caliber Home Loans to NMHL
Frequently Asked Questions
Caliber Home Loans was acquired by NewRez, a subsidiary of New Residential Investment Corp. This transition has affected some borrowers' experiences with changing processes, staff turnover, and communication gaps. NMHL offers a stable alternative without the uncertainty of corporate transitions.
Yes, you can refinance your Caliber or NewRez mortgage with NMHL at any time. Our loan officers will compare your current terms with available options to determine if refinancing improves your financial situation. We offer competitive rates and flexible terms.
NMHL offers all programs that Caliber provided, including conventional, FHA, VA, USDA, and Non-QM options. We also offer additional specialty products like DSCR loans and bank statement programs that may better suit certain borrowers' needs. You will not lose any options by switching to NMHL.
Switching to NMHL provides organizational stability, consistent loan officer assignment, and a modern digital experience. Our dedicated processing team ensures efficient processing, typically achieving 21-day closings. We also offer expanded loan options for underserved borrowers.
The time to switch depends on your current loan stage and complexity. Typically, the process takes 2-4 weeks from initial consultation to closing. Our loan officers work closely with you to ensure a smooth transition and timeline that meets your needs.
All competitor information is based on publicly available data and customer reviews as of the date of publication. Caliber Home Loans is a registered trademark of its respective owner. NMHL is not affiliated with, endorsed by, or sponsored by Caliber Home Loans. Rates, terms, and program availability are subject to change without notice and may vary based on creditworthiness, property type, and other factors. This comparison is provided for informational purposes only and does not constitute financial advice. Contact NMHL for current rates and personalized loan options. NMHL NMLS# 2557591. Equal Housing Lender.